Platform Support (Escalations)
If your host is unresponsive or you have a payment issue, contact the Room Pocket team directly.
Frequently Asked Questions
How do payments work on Room Pocket?
When you book, you pay a non-refundable 10% advance deposit online via Razorpay to lock your room. You will pay the remaining 90% balance directly to your host via Cash or UPI when you arrive at the property.
What is the cancellation policy?
For standard daily stays, you can cancel online up to 48 hours before your check-in time. For hourly/transit stays, you must cancel at least 12 hours before check-in. If you cancel within the allowed window, your 10% advance deposit is automatically refunded.
Who should I contact if I am lost?
Always contact your property host first for directions or check-in timing. They are the owner of the property and are best equipped to help you on-site.
How does the Check-in PIN work?
After booking, a 4-digit Check-In PIN is generated on your dashboard. When you arrive at the property and pay your 90% balance, give this PIN to the host so they can verify your arrival in the system.