To secure your room and protect our local hosts from no-shows, Room Pocket requires a 10% advance deposit at the time of booking. The remaining 90% is paid directly to your host upon arrival.
1. Standard Rolling Stays (Daily Bookings)
- Early Cancellation (Refundable): If you cancel your reservation more than 48 hours before your scheduled check-in time, your 10% advance deposit will be automatically refunded to your original payment method.
- Late Cancellation (Non-Refundable): If you attempt to cancel within 48 hours of check-in, the system will lock the booking. The 10% deposit is forfeited to compensate the host for the blocked calendar dates.
2. Transit Stays (Hourly Bookings)
Due to the fast-paced nature of micro-stays, the cancellation window is much shorter.
- Early Cancellation: You may cancel up to 12 hours before your scheduled arrival for a full refund of your 10% deposit.
- Late Cancellation: Cancellations made within 12 hours of arrival are completely locked, and the 10% deposit is strictly non-refundable.
3. Host Cancellations & Denied Entry
In the rare event that a Host cannot accommodate your confirmed booking, cancels on you, or denies you entry upon arrival, Room Pocket guarantees your money back.
Please contact our support team immediately at bookings@roompocket.com with your Receipt ID and a brief explanation. Upon verification, we will issue a 100% full refund of your advance deposit within 5-7 business days.